Terms of service

Terms of Service

Last Updated: September 9, 2026

Welcome to Hivecart.in (“Website”, “we”, “us”, or “our”). These Terms of Service govern your access to and use of our website and your purchase of products from Hivecart.in.

By accessing our Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our Website.

1. About Hivecart.in

Hivecart.in is an online ecommerce store offering a variety of products, including home essentials, kitchen utilities, lifestyle products, electronics and accessories, personal-use products, and other consumer goods.

We reserve the right to add, remove, modify, or discontinue products, services, features, or portions of the Website at any time without prior notice.

2. Eligibility

By using Hivecart.in, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.

  • The information you provide to us is accurate, complete, and current.

  • You will use the Website only for lawful purposes.

  • You will not use the Website to engage in fraudulent, abusive, or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on the Website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.

  • Product packaging, accessories, dimensions, or appearance may occasionally vary from the images shown.

  • Minor variations between the displayed product and the delivered product may occur.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that all product information will always be completely accurate, current, or error-free.

4. Prices and Payments

All prices displayed on Hivecart.in are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Applicable taxes, shipping charges, or other charges may be displayed separately during checkout.

Payments may be processed through third-party payment gateways. By making a payment, you agree to comply with the terms and conditions of the applicable payment provider.

We do not store your complete debit card, credit card, UPI, or other payment credentials on our servers when payment is processed through a third-party payment provider.

5. Orders

When you place an order on Hivecart.in, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product availability issues

  • Pricing or listing errors

  • Incorrect customer information

  • Suspected fraudulent transactions

  • Delivery limitations

  • Payment issues

  • Unforeseen operational circumstances

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the Website or communicated to you.

Delivery times may vary depending on:

  • Your location

  • Product availability

  • Courier service

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Unexpected operational circumstances

Estimated delivery dates are not guaranteed delivery dates.

Once an order has been handed over to the courier, delays caused by the courier or circumstances outside our reasonable control may not be directly controlled by Hivecart.in.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Delivery Issues

If you receive a package that appears damaged, opened, tampered with, or significantly different from what you ordered, please contact us as soon as possible.

Where appropriate, we may request photographs, videos, an unboxing video, or other information to investigate the issue.

We recommend recording an unboxing video when opening your package, particularly for electronic, fragile, or higher-value products.

8. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy published on the Website.

Eligibility may depend on factors including:

  • Product category

  • Condition of the product

  • Whether the product has been used

  • Whether the original packaging and accessories are intact

  • The reason for the return

  • The applicable return period

Certain products may be non-returnable or may have special return conditions.

Please review our Return & Refund Policy before placing an order.

9. Order Cancellation

Customers may request cancellation of an order before it is shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refund procedure.

We reserve the right to cancel orders where there is a suspected pricing error, fraudulent activity, inventory issue, or other legitimate reason.

10. User Accounts

If you create an account on Hivecart.in, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.

You agree to provide accurate information and promptly update information that becomes inaccurate.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

11. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the Website.

  • Submit false or misleading information.

  • Use automated systems to scrape or copy Website content without permission.

  • Attempt fraudulent purchases or payment transactions.

  • Upload or transmit malicious software.

  • Copy, reproduce, or commercially exploit our content without authorization.

12. Intellectual Property

All content on Hivecart.in, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Graphics

  • Product descriptions

  • Website design

  • Images

  • Videos

  • Icons

  • Layouts

may be owned by or licensed to Hivecart.in and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.

13. Third-Party Services

Hivecart.in may use third-party services for payment processing, shipping, analytics, advertising, communications, customer support, and other business operations.

Your use of third-party services may also be subject to the terms and policies of those third parties.

We are not responsible for the independent actions, policies, or practices of third-party service providers to the extent permitted by applicable law.

14. Website Availability

We make reasonable efforts to keep Hivecart.in available and functioning properly.

However, we do not guarantee that the Website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

We may temporarily suspend or restrict access to the Website for maintenance, upgrades, security reasons, or other operational purposes.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Hivecart.in and its owners, employees, affiliates, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or purchase of products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

16. Product Use and Safety

Customers are responsible for reading and following applicable product instructions, warnings, labels, manuals, and safety information provided with the product.

Hivecart.in shall not be responsible for damage, injury, or loss resulting from improper, unauthorized, or unsafe use of a product, to the extent permitted by applicable law.

Where a product requires professional installation or specialized handling, customers should follow the manufacturer's recommendations.

17. Force Majeure

Hivecart.in shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, internet or technology failures, war, civil unrest, or other unforeseen events.

18. Privacy

Your use of Hivecart.in is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our Website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of Hivecart.in after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or your use of Hivecart.in shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter.

21. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Hivecart.in

Website: Hivecart.in

Email: priyankagopa95@gmail.com

Phone/WhatsApp: 9538274804

Business Address:  101, 14th cross, 4th Main Rd, NGEF Layout, Nagarbhavi, Bengaluru, Karnataka 560056

By using Hivecart.in and placing an order through our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.