Return & Refund Policy

Last Updated: September 9, 2026

Thank you for shopping at Hivecart.in. We want you to have a satisfactory experience with every purchase. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

By placing an order on Hivecart.in, you agree to the terms of this policy.

1. Return Eligibility

You may request a return or replacement if the product:

• Arrives damaged or defective.

• Is different from the product ordered.

• Is missing essential parts or accessories.

• Has a manufacturing defect that was present upon delivery.

To be eligible, the return request should generally be submitted within 7 days of delivery.

Products must be returned in their original condition, wherever applicable, with the original packaging, accessories, manuals, tags, and other items supplied with the order.

2. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or supplier restrictions.

Examples may include:

• Personal-use or hygiene-sensitive products

• Products that have been used, altered, damaged, or misused

• Products without their original packaging or accessories

• Products damaged after delivery due to improper use

• Products specifically identified as non-returnable on their product page

• Products purchased during certain clearance or special-sale promotions, where stated

The return eligibility of a particular product will be determined based on its category and the circumstances of the request.

3. Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, defective, or incomplete product, please contact us within 7 days of delivery.

To help us process your request, please provide:

• Order number

• Customer name

• Contact number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging and shipping label

• A short unboxing video, where available

We may request additional information or photographs if necessary to investigate the issue.

If the claim is approved, we may offer a replacement, exchange, repair, or refund depending on the circumstances and product availability.

4. Unboxing Video

For damaged, defective, missing, or incorrect items, customers are strongly encouraged to record an unboxing video from the time the package is opened.

An unboxing video can help us verify the condition of the package and product at the time of delivery.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected; however, supporting photographs, videos, packaging information, or other evidence may be requested to assess the claim.

5. Return Request Process

To request a return or replacement:

1. Contact us within 7 days of delivery.

2. Provide your order number and details of the issue.

3. Send photographs/videos or other requested information.

4. Our team will review the request.

5. If approved, we will provide instructions for the next steps.

Please do not send a product back without receiving return instructions from Hivecart.in.

Unauthorized returns may not be accepted or may result in processing delays.

6. Return Shipping

If the product is confirmed to be damaged, defective, incorrect, or otherwise eligible for return due to an issue attributable to Hivecart.in or the fulfillment process, we may arrange or reimburse reasonable return shipping costs, as applicable.

For other approved returns, return shipping charges may be the responsibility of the customer.

The applicable return shipping arrangement will be communicated to you when your return request is approved.

7. Refunds

Once an eligible return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will generally be processed within 5–7 business days after approval.

The time required for the refunded amount to appear in your bank account, card account, UPI account, or other payment method may depend on the payment provider or financial institution.

8. Refund Method

Where possible, refunds will be made to the original payment method used for the purchase.

For Cash on Delivery (COD) orders, we may request appropriate bank account or UPI details to process an approved refund.

Customers should provide accurate refund information. Hivecart.in is not responsible for delays caused by incorrect payment or banking information provided by the customer.

9. Non-Refundable Charges

Where permitted by applicable law, certain charges may not be refundable, including applicable shipping charges or other fees, depending on the reason for the return.

Any applicable deductions will be communicated to the customer before the refund is processed.

10. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is received after dispatch, the customer may need to receive the product and follow the applicable return procedure.

Hivecart.in may cancel an order due to product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, delivery limitations, or other legitimate operational reasons.

If Hivecart.in cancels a prepaid order, an applicable refund will be processed.

11. Exchange or Replacement

Where an approved claim involves a defective, damaged, incorrect, or incomplete product, Hivecart.in may offer a replacement or exchange where the same product is available.

If a replacement is unavailable, we may provide an appropriate refund or alternative resolution.

12. Product Condition for Returns

Returned products should, wherever applicable, be:

• Unused or in the condition required for the approved return.

• In their original packaging.

• Complete with accessories and manuals.

• Free from customer-caused damage.

• Accompanied by the relevant order information.

Returns that do not meet the applicable requirements may be rejected or may receive a reduced refund where permitted by applicable law.

13. Customer-Change-of-Mind Returns

Returns requested solely because a customer has changed their mind, ordered the wrong product, selected the wrong size/variant, or no longer wants the product may not be accepted for every product category.

Where such returns are offered, they will be subject to the product-specific return conditions displayed on the Website and any applicable return shipping charges.

14. COD Orders and Refused Deliveries

Customers placing Cash on Delivery orders agree to accept delivery of their orders.

Repeated refusal of COD orders, providing incorrect delivery information, or intentionally placing fraudulent orders may result in restrictions on future COD purchases or account activity.

15. Failed Delivery and Returned-to-Sender Orders

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, incorrect contact information, or repeated failed delivery attempts, the order may be subject to additional shipping costs if re-shipment is requested.

Any refund for a returned-to-sender order will be considered according to the circumstances of the order and applicable laws and policies.

16. Sale and Promotional Products

Products purchased during promotional campaigns, clearance sales, special offers, or other discounted events may have different return or refund conditions.

Any special return conditions will be mentioned on the applicable product page or communicated at the time of purchase.

17. Warranty

Some products may include a manufacturer's or seller's warranty.

Where applicable, warranty claims may be subject to the manufacturer's warranty terms and conditions.

Hivecart.in does not provide a warranty beyond what is expressly stated on the product page, product packaging, invoice, or applicable warranty documentation.

18. Fraudulent or Abusive Claims

Hivecart.in reserves the right to investigate suspicious or potentially fraudulent return and refund requests.

We may refuse a claim where there is reasonable evidence of:

• Product misuse

• Intentional damage

• Repeated fraudulent claims

• False information

• Product substitution

• Abuse of the return/refund process

Any action taken will be subject to applicable law.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.

Where applicable, your statutory rights will continue to apply.

20. Changes to This Policy

Hivecart.in may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

21. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact us:

Hivecart.in

Email: priyankagopa95@gmail.com

Phone/WhatsApp: 9538274804

Business Address:
101, 14th Cross, 4th Main Rd,
NGEF Layout, Nagarbhavi,
Bengaluru, Karnataka 560056, India

Website: Hivecart.in

We will make reasonable efforts to review and resolve eligible return and refund requests promptly.

Customer Acknowledgement

By placing an order on Hivecart.in, you acknowledge that you have read and understood this Return & Refund Policy and agree to the applicable terms described above.