Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Hivecart.in. We aim to provide a smooth and reliable delivery experience across India. Please read the following Shipping Policy to understand our shipping and delivery process.

1. Shipping Locations

Hivecart.in currently ships products to addresses within India.

Delivery availability may vary depending on the product, delivery location, courier service availability, and other operational factors.

Some remote or restricted locations may have limited or unavailable delivery options.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing may take longer than usual.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

• Metro & major cities: 3–7 business days

• Other locations: 5–10 business days

• Remote areas: Delivery may take additional time

These are estimated timeframes and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier partner, weather, transportation conditions, local restrictions, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Hivecart.in may offer free shipping on selected products, promotional campaigns, or qualifying orders.

We reserve the right to change shipping charges and promotional shipping offers at any time.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations.

COD availability is determined based on the delivery address, product, order value, courier service, and other factors.

A COD order may be subject to additional verification before dispatch.

Hivecart.in reserves the right to cancel or restrict COD orders where fraudulent, suspicious, or repeated failed-delivery activity is identified.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to monitor your shipment.

Please allow some time for the courier tracking information to become active after dispatch.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

Please ensure that someone is available at the delivery address to receive the package.

If delivery cannot be completed because of:

• Incorrect or incomplete address

• Customer unavailable

• Incorrect phone number

• Customer refusal

• Failure to respond to courier calls

• Other customer-related reasons

the shipment may be returned to us.

Additional shipping charges may apply if a customer requests re-shipment of a returned order, where applicable.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete address

• PIN code

• Mobile number

• Apartment/house number

• Any relevant landmark or delivery instructions

Hivecart.in will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Please contact us as soon as possible if you need to correct your shipping information. We may not be able to change the address once the order has been dispatched.

9. Delayed Deliveries

Although we work with reliable courier partners, delivery delays can occasionally occur.

Delays may result from:

• Severe weather

• Natural disasters

• Transportation disruptions

• Public holidays

• Festivals or peak shopping periods

• Government restrictions

• Courier operational issues

• Incorrect address information

• Remote delivery locations

• Unforeseen circumstances

If your order is delayed beyond the estimated delivery period, please contact our customer support team and we will assist you in tracking the shipment.

10. Lost or Undelivered Packages

If a shipment is reported as lost or undelivered by the courier, Hivecart.in will coordinate with the courier partner to investigate the shipment.

Depending on the outcome of the investigation, we may provide a replacement or refund where applicable and subject to our policies.

Customers should contact us promptly if their tracking information shows an unusual delivery status or if an expected package has not arrived.

11. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with, please:

1. Take photographs of the package before opening it.

2. Record an unboxing video where possible.

3. Check the product and accessories immediately.

4. Contact Hivecart.in customer support as soon as possible.

We may request photographs, videos, packaging details, or other information to investigate the issue.

Claims relating to damaged, missing, or incorrect products may be subject to our Return & Refund Policy.

12. Partial Shipments

In some cases, products from the same order may be shipped separately depending on product availability, warehouse location, or courier arrangements.

You may therefore receive multiple packages for a single order.

13. Delivery to Remote Areas

Certain PIN codes may be classified as remote, difficult-to-service, or non-serviceable by our courier partners.

If we are unable to deliver an order to the address provided, we may contact you to arrange an alternative delivery address or cancel the order and process an applicable refund.

14. Shipping Restrictions

Some products may have specific shipping restrictions because of their size, weight, nature, transportation requirements, or courier limitations.

If a product cannot be shipped to your location, we may contact you and provide an appropriate resolution.

15. International Shipping

At present, Hivecart.in does not offer international shipping unless specifically stated otherwise on the Website.

Orders are currently intended for delivery within India.

16. Contact Us

For questions regarding shipping or delivery, please contact us:

Hivecart.in

Email: priyankagopa95@gmail.com

Phone/WhatsApp: 9538274804

Business Address:  101, 14th cross, 4th Main Rd, NGEF Layout, Nagarbhavi, Bengaluru, Karnataka 560056

Website: Hivecart.in

We will make reasonable efforts to assist you with your shipping-related queries.

Important Note

By placing an order on Hivecart.in, you acknowledge that the delivery timelines provided are estimates and may be affected by circumstances outside our reasonable control.

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.